SHIPPING & RETURNS
SHIPPING POLICY
At Kickoff & Co, we want to get your football gear to you as smoothly and quickly as possible. Here's everything you need to know about how we ship your order.
Processing time
Orders are processed within 5 business days. Once your order has been prepared, it's handed to our delivery partners and you'll receive tracking details by email so you can follow its journey.
Delivery times
Standard delivery typically takes 7-10 business days from dispatch, depending on your location. Please note that some of our products are shipped directly from our suppliers, which can occasionally mean slightly longer delivery times. If we expect any significant delay, we'll always let you know.
Shipping costs
Shipping costs are calculated at checkout based on your order and delivery location.
Tracking your order
Once your order is on its way, we'll email you a tracking number so you can keep an eye on its progress. If you haven't received tracking details within 7 days of ordering, please get in touch.
Taxes and duties
For UK orders, all applicable taxes are included at checkout — there are no surprise fees on delivery.
Delivery issues
If your order hasn't arrived within the expected timeframe, or arrives damaged, please contact us with your order number and we'll put it right as quickly as we can.
RETURN & EXCHANGE POLICY
At Kickoff & Co, we want you to be completely happy with your gear. If something isn't right, we're here to help.
Your right to cancel
If you change your mind, you can cancel your order within 14 days of receiving it, and you then have a further 14 days to return the item to us. Items must be unused, in a resalable condition, and returned in their original packaging.
How to start a return
To begin a return or exchange, email us at [your email] with your order number and the reason for your return. We'll guide you through the next steps and provide the return address.
Refunds
Once we've received and inspected your returned item, we'll process your refund to your original payment method within [X] business days. Please note that original delivery charges are non-refundable unless the item is faulty or incorrect. Return postage costs are the customer's responsibility unless the item is faulty.
Exchanges
If you'd like to exchange an item — for example, for a different size — get in touch and we'll help arrange it, subject to availability.
Faulty or incorrect items
If your item arrives damaged, faulty, or isn't what you ordered, please contact us within 5 days of delivery with your order number and a photo of the issue. We'll arrange a free replacement or full refund, including any return postage costs.
Non-returnable items
For hygiene reasons, certain items [for example, worn base layers or compression wear] may not be eligible for return unless faulty. Any exceptions will be noted on the product page.